Privacy Notice

Effective Date: November 2025

CROWN9 is committed to safeguarding your personal data and ensuring your privacy at all times. This Privacy Notice explains what information we collect, how we store it, how we use it, and the measures we take to protect your data in accordance with Australian law, GDPR standards, and global AML/KYC regulations.

1. What Personal Data Do We Collect?

When you use our platform, we may collect the following information:

• Full name, date of birth, and gender
• Contact information: email address and mobile number
• Identity verification documents (ID card, passport, driver's licence, selfie with ID)
• Bank details, payment wallet ID, transaction history
• Your device information, IP address, browser type, and geolocation
• Gameplay activity, deposit/withdrawal history, and bonus usage patterns

2. How Do We Use Your Data?

Your data is used for the following purposes:

• Identity verification and prevention of fraudulent activity
• Compliance with AML (Anti-Money Laundering) and KYC requirements
• Processing deposits, withdrawals, and secure financial transactions
• Enhancing user experience and improving platform performance
• Providing customer support and resolving disputes
• Sending updates, promotions, or service alerts (only if opted-in)

3. Who Do We Share Your Data With?

CROWN9 may share your data only with trusted partners when necessary:

• Verified third-party payment processors
• Identity verification and fraud prevention services
• Regulatory or government authorities (only if legally required)
• Licensed compliance, audit, and legal service providers

We do not sell or trade your information to any third party for commercial gain.

4. How Is Your Data Protected?

Your data is protected using industry-leading security measures:

• Advanced SSL encryption on all sensitive data
• Firewalled servers with continuous security monitoring
• Strict role-based access control for authorised staff only
• Routine backup systems and security audits
• Compliant with Australian Privacy Act, AML/CFT standards & GDPR requirements

5. How Long Do We Keep Your Data?

We retain your personal information as long as your account is active, and for an additional 5 years after closure, or longer if required for AML, financial reporting, or compliance obligations.

6. Your Rights Over Your Data

You may request the following at any time:

• Access to your personal data
• Correction of inaccurate or outdated information
• Deletion of data (subject to legal/regulatory restrictions)
• Withdraw consent from marketing communications
• Submit a privacy-related inquiry or complaint

To exercise your rights, please contact our support team via LiveChat. Our Data Protection Officer will review and respond accordingly.