Does CROWN9 Offer A Welcome Bonus?
Yes. Australian players can claim our welcome bonus, which may include free spins, deposit matches, or selected no-deposit rewards during promotional campaigns.
Where Can I Find Current Promotions?
All bonuses, free spins, and no-deposit offers are published in the Promotions section in your CROWN9 dashboard.
Can Bonuses Be Used On All Pokies?
Some bonuses apply only to selected pokies or game providers. Always check promotion terms.
Can Bonus Abuse Result In Penalties?
Yes. Bonus hunting, saved-spin abuse, minimum-risk wagering, or any exploitative behaviour can result in forfeiture or account restriction.
Can Bonuses Be Claimed More Than Once?
No. Bonuses are single-use unless the promotion clearly states otherwise.
How Do I Make A Deposit?
Log in, open Wallet, select Deposit, and choose your payment method.
What Deposit Methods Are Supported?
We support PayID, bank transfer, cards, and approved e-wallets.
Are Deposit Limits Applied?
Yes. Limits vary depending on method and account verification status.
Must The Deposit Come From My Registered Bank?
Yes. Deposits must match your full registered name for security purposes.
Can Deposits Be Used To Buy Free Games?
No. Buying saved free games or bonus hunts is strictly prohibited.
How Do I Request A Withdrawal?
Go to Wallet, select Withdraw, choose your method, and follow the prompts.
How Fast Is Withdrawal Processing?
Most PayID withdrawals are processed within minutes.
Why Was My Withdrawal Rejected?
Common reasons include mismatched names, incomplete verification, or risk review.
Why Am I Asked To Submit A Selfie or Bank Statement?
This allows our team to verify account ownership and prevent fraudulent access.
Why Must I Complete Turnover Before Withdrawal?
Bonuses require meeting rollover conditions before funds can be withdrawn.
Why Is My Withdrawal Still Processing?
Some transactions may need manual review depending on the payment provider.
Bank Safety Guideline
Multiple accounts reduce review delays and ensure safe payout processing.
What Games Are Available?
Pokies, live casino, blackjack, roulette, and more.
Are Bonus Hunts Allowed?
No. Bonus hunts and saved-spin strategies violate fair play rules.
Do Pokies Have Different RTP?
Yes. Each game displays its RTP in the info menu.
What Browser Is Recommended?
Chrome, Safari, or Microsoft Edge.
Game Not Loading?
Refresh, clear cache, or switch browsers. Contact Live Chat if issue persists.
Is There A Mobile App?
Yes. Download directly from the CROWN9 homepage.
App Crashing?
Update, restart, or reinstall the app.
Access Denied?
Try switching networks or updating DNS settings.
Can I Have Multiple Accounts?
No. One user is allowed one account only.
What Do I Need For Verification?
Government ID and a bank statement.
How Do I Update My Details?
Contact Live Chat support.
Where Are The Terms & Conditions?
Available at the bottom of the website.
How Do I Submit A Complaint?
Contact support via Live Chat.